Shipping Policy

Shipping policy - Rhino ComputersBuy Desktop Computer Newcastle, Australia

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For simple flat rate shipping: We offer $12 flat rate shipping Australia-wide (Excl. NT) for orders under $300 and FREE shipping for orders over $300. For the Northern Territory shipping is $20 for orders under $300 and $30 for orders over $300.

Shipping option

Estimated delivery time

Price

Orders under $300

(Excl. Northern Territory)

1-5 business days

$12

Orders over $300 

(Excl. Northern Territory)

1-5 business days

FREE

Orders under $300

(Northern Territory)

1-5 business days

$20

Orders over $300 

(Northern Territory)

1-5 business days

$30

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at orders@rhinocomputers.com.au with your name and order number, and we will look into it for you.

 

 

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@rhinocomputers.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@rhinocomputers.com.au.